Warranty Claim Form

Our warranties protect the original customer from defects in material or workmanship. Damages from normal wear and tear, alterations, misuse, neglect, accident, service by non-authorized service centers, or acts of God are not covered under these warranties. For more information on our warranties, please click here.


Please note, there is no need to register your item unless you have purchased a Pure Pledge product. However, to qualify for a Warranty Replacement, Proof of Purchase is Required. Please complete the form below to begin the warranty claim process.


If you are having issues filling out this form please contact us at customer.service@pure-gear.com with all the information requested below.

Please note, Each Claim is for One Replacement. If you have multiple replacement requests, please submit a claim for each replacement.


*Required Fields

First Name:*
Last Name:*
Address:*
Address 2: (ex: Apt #2, Buzzer Code, Suite 108, Building 5)
City:*
Zipcode / Postal Code:*
Country:*
v
State / Province / Region:*
v
Other State / Province / Region:
Phone Number:*
Email:*
Select the product you want replaced:*
v
Product details:*
v
Product Details (Other):*
What is the problem?:*
v
What is the problem? (Other):*
Purchase date:
v
PureGear Order Number (If Applicable):
Proof of purchase (Optional):
Clear selectionBrowse...
Photo showing the issue with the product (Optional):
Clear selectionBrowse...
Where did you purchase the product?:*
v
Shipping and Handling Fee:
Please press the "Submit" button then the "Check Out with PayPal" to submit your Warranty Claim along with the Shipping Fee for your replacement. You will have the Option to Pay with a Credit Card if you do not have a PayPal Account.

Please DO NOT Refresh or Press the Back button on the Payment Page and wait for processing to complete. This is help prevent your card getting charged twice.